Please confirm that you have carefully read all the contents of this agreement before applying for the "Certified Merchant" status. Once you start the certification process, it means that you fully understand and agree to accept all the terms of this agreement. In order to enhance transaction security and the credibility of registered users on this platform, CoinVEX (hereinafter referred to as "this website") provides you with certification services. When you apply for certification, this website has the right to take any necessary measures it deems appropriate to verify the user's identity. However, as a general network service provider, the methods that this website can adopt are limited, and identifying users online also presents certain challenges. Therefore, this website does not make any guarantees regarding the accuracy and absolute authenticity of the identity of certified users.
Required Certification Materials
- Name, phone number, WeChat (or Telegram), nickname, emergency contact name, emergency contact phone number, and relationship with the emergency contact.
- Asset deposit (Certified merchants are required to pay a certain deposit, the specific amount of which will be reflected in the user's asset management account).
Certification Process
Complete information → Pay the deposit and wait for review → Review feedback (within 3 calendar days)
Certification Completion
- Certified merchants will receive an exclusive certification badge to distinguish them from uncertified merchants.
- The deposit will be transferred to the certified merchant's designated deposit account. Funds in this account cannot be used for trading or transfers.
Certification Cancellation
If a certified merchant wishes to cancel the certification, they must submit an application through this website. If the certified merchant has no pending disputes or any records that could affect transaction security, this website will complete the review within 7 calendar days and transfer the funds in the deposit account to the merchant's operational account.
1. Understanding and Acknowledging the Certification Service
1.1. Certification Service
The certification service is an identity verification service provided by this website. Once your account on this website has been certified, the corresponding identity information and certification results cannot be modified or canceled for any reason. If your identity information changes after certification, you must provide supporting documents issued by an authorized institution within two days. This website will assist you in updating the corresponding certification information on your account. If you fail to provide the required documents in time, you shall bear all the consequences independently.
1.2. Agreement Modifications
This website has the right to unilaterally modify or amend the contents of this agreement at any time and will publish the updated agreement text on the website without separate notification. If you continue to use the services provided by this website after any modifications or changes to this agreement, it will be deemed that you have read, understood, and agreed to accept the modified agreement. If you do not agree with the modified terms, you should immediately stop using the services of this website.
2. Use of Certification Materials and Deposit
2.1. Management of Certification Materials
The certification materials you submit to this website during the certification process are irrevocably authorized to be retained by this website. This website commits not to disclose, edit, or reveal your certification information, nor to use the non-public content stored on this website for commercial purposes, except in the following cases:
- You authorize this website to disclose relevant information;
- This website provides the information to competent authorities;
- This website provides the information to affiliated companies of this website;
- A third party, in conjunction with this website, provides services to users and requires the necessary information to provide such services (excluding your bank account information);
- If resolving a civil dispute between you and a third party requires verification of your identity, this website has the right to provide your identity information to the third party.
2.2. Deposit Usage
The asset deposit is used to ensure transaction security. If a certified merchant encounters a dispute during the transaction process and is found responsible but refuses to cooperate with the resolution, this website has the right to deduct the deposit to compensate the affected users.
3. Third-Party Website Links
3.1. Third-Party Links
To facilitate identity verification, this website may contain links to third-party websites (such as online banking websites), hereinafter referred to as "linked websites." Since this website does not control the linked websites, it is not responsible for any content on them, including but not limited to any links within the linked websites, any changes or updates to the linked websites, or any transmissions received from the linked websites.
4. Prohibited Uses
4.1. Compliance with Terms
Accepting all the explanations, terms, and conditions of this agreement is a prerequisite for your certification application. You declare and guarantee that you will not apply for certification for any illegal purposes or purposes prohibited by this agreement. You may not use the certification service in any manner that could damage, disable, overburden, or impair the website or other users. You may not attempt to obtain or access any materials or information through unauthorized means not provided by this website.
5. Disclaimers
This website assumes no responsibility under the following circumstances:
5.1. User Negligence
If your personal information is leaked due to sharing your account password with others, failing to properly safeguard your password, sharing your account with others, or any other reason not caused by this website.
5.2. Uncontrollable Factors
Any leakage, loss, theft, or tampering of certification information due to hacking, computer virus attacks, telecommunication department adjustments, government regulations, force majeure (such as major internet failures, telecom provider issues, natural disasters, war, strikes, pandemics, etc.), or other reasons beyond this website’s control.
5.3. Linked Websites
Any disclosure of bank account information caused by linked websites (such as online banking) and any legal disputes or consequences arising from such disclosures.
5.4. Inaccurate User Information
Any failure to pass certification or any other losses caused by the user providing incorrect, incomplete, or false information to this website shall have no relation to this website.
6. Special Statement
This website does not assume any responsibility under the following circumstances:
6.1. No Guarantee of Merchant Credibility
The basic information review and deposit requirements for certified merchants do not mean that the certified merchants are 100% reliable, nor do they establish any guarantee relationship between this website and the certified merchants. Users of this website must strictly follow the transaction process, carefully review the transaction party’s information, conduct thorough communication, and ensure the security of their transactions and assets.
Due to the particularity of digital asset transactions, you must be particularly cautious of anti-money laundering risks and conduct due diligence on your transaction counterparty following KYC (Know Your Customer) principles. Otherwise, you may face asset freezes and other risks if your counterparty is involved in illegal activities.